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How Does a Property Management Firm Handle Repairs and Maintenance?

Now that you’ve made the decision to have a property management company handle your rental property, you may have some questions when it comes to the maintenance of your property and how repairs will be handled. Your property management team should be as focused as you are in preserving and even increasing the value of your property. This includes taking good care of your rental property and promptly addressing any repair issues.

Will Tenants Call Me or My Property Manager?

As part of your agreement with your property management company, all calls from tenants in regards to repairs, payment issues or any other concerns should go through your property manager. They should be there to act as a buffer between you and your tenant, freeing you from the stress of having to deal with the little things.

Leaky faucets, broken windows, cracked toilet seats…all of these repairs should be going directly to your property manager instead of you. In some cases, if the repair or issue is big enough, your property manager will reach out to you to inform you of the situation. But for the most part, the goal of the property management firm is to block the stress from ever reaching you.

Who Will My Property Management Firm Use For Repairs?

Reputable property management companies have connections with their own maintenance and repair crews. These are trusted and knowledgeable people who are experts in their field. Because they have built a long-standing relationship with your property management firm, they are ready and willing to respond to any repair call or maintenance emergency quickly.

When a contractor is needed for larger or more in depth repairs, a property management firm like RPM East Valley will know exactly who to call so that the job gets done effectively. We have had great success using licensed contractors such as plumbers and electricians with extremely strong track records.

Should I Allow Tenants to Make Their Own Repairs?

While tenants mean well and are sometimes capable of handling small repairs around the rental property, it’s always better to have the property manager handle repairs. Should a tenant make an honest mistake or choose to do a sub-standard repair, it can lead to a much worse problem down the road.

The worst-case scenario would be tenants attempting to make their own repair on your property and injuring themselves. This can be catastrophic for both the property owner and tenant. Avoid these problems by having tenants call the property manager when an issue arises.

For more information on how RPM East Valley handles repairs and maintenance, call us at 480-719-1243.

Which Rental Application to Use

A key process in choosing the next tenant for your rental property is the filling out and reviewing of a renter’s application. When done correctly, this can help you as a landlord quickly weed out tenants that may cause problems down the road.

Many landlords have questions about which rental application they should use to make sure they gather the most important information that will effectively help them make a good decision.  There are many different rental applications to choose from ranging from short and basic to extremely lengthy applications that are quite involved. Here are some essentials that every rental application should ask for:

Proof of Income and Employment History

One of the most important things you want to find out from a potential renter is whether or not they are able to pay the monthly rent. It’s very important that you ask for information regarding employment history as well as proof of income. Employment history helps you to see how stable their employment is so you can feel assured that they have regular income to pay rent.

Asking for paystubs or a W2 is not unreasonable and is an important step in determining whether or not your potential tenant is able to pay rent. In general, the tenant’s gross income should be at least 3 times the rent amount you are asking for.

Current and Prior Residence Information

Knowing where your potential tenant is currently living, how long they have lived there and where they have lived in the past can tell you quite a bit about that person. If they have moved frequently in the last 5 years, it definitely gives you some valuable insight.

Be sure to ask for phone numbers and other contact information for the landlords of any other residences within the past 5 years as well as permission to contact these landlords. Spending some time talking to these landlords can help give you an idea of whether rent was paid on time and how clean the property was left when the tenant moved out.

Credit Check/Background Check

A rental application should also have pertinent information when it comes to both a credit check and background check on your potential tenant. As you can probably imagine, both of these reports are essential in choosing a good tenant. Knowing about prior convictions or bankruptcies can be very insightful.

In addition to asking for permission to do both a background and credit check, be sure your rental application asks for pertinent information such as social security numbers.

Do you need help with the rental application process? This is just one of many services we offer property owners who are looking to rent their home out. Find out how we can help by giving us a call at 480-719-1243.

RPM Visits Feed My Starving Children

Recently the team here at RPM East Valley had the opportunity to visit Feed My Starving Children, a non-profit Christian organization committed to feeding God’s children. While there, we were able to participate by making hand-packed meals that are specially designed and formulated to give malnourished children the nutrients they need.

RPM East Valley at Feed My Starving Children

In a very short amount of time we were able to pack 115 boxes, which worked out to nearly 25000 meals – Time well spent!

Real Property Management at Feed My Starving Children

We would like to thank the Feed My Starving Children organization for the incredible work they do! They are truly making the world a better place. We also would like to thank the staff at RPM East Valley for donating their time to this wonderful cause.