Now that you’ve made the decision to have a property management company handle your rental property, you may have some questions when it comes to the maintenance of your property and how repairs will be handled. Your property management team should be as focused as you are in preserving and even increasing the value of your property. This includes taking good care of your rental property and promptly addressing any repair issues.
Will Tenants Call Me or My Property Manager?
As part of your agreement with your property management company, all calls from tenants in regards to repairs, payment issues or any other concerns should go through your property manager. They should be there to act as a buffer between you and your tenant, freeing you from the stress of having to deal with the little things.
Leaky faucets, broken windows, cracked toilet seats…all of these repairs should be going directly to your property manager instead of you. In some cases, if the repair or issue is big enough, your property manager will reach out to you to inform you of the situation. But for the most part, the goal of the property management firm is to block the stress from ever reaching you.
Who Will My Property Management Firm Use For Repairs?
Reputable property management companies have connections with their own maintenance and repair crews. These are trusted and knowledgeable people who are experts in their field. Because they have built a long-standing relationship with your property management firm, they are ready and willing to respond to any repair call or maintenance emergency quickly.
When a contractor is needed for larger or more in depth repairs, a property management firm like RPM East Valley will know exactly who to call so that the job gets done effectively. We have had great success using licensed contractors such as plumbers and electricians with extremely strong track records.
Should I Allow Tenants to Make Their Own Repairs?
While tenants mean well and are sometimes capable of handling small repairs around the rental property, it’s always better to have the property manager handle repairs. Should a tenant make an honest mistake or choose to do a sub-standard repair, it can lead to a much worse problem down the road.
The worst-case scenario would be tenants attempting to make their own repair on your property and injuring themselves. This can be catastrophic for both the property owner and tenant. Avoid these problems by having tenants call the property manager when an issue arises.
For more information on how RPM East Valley handles repairs and maintenance, call us at 480-719-1243.