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10 Most Common Landlord Complaints

There are many benefits that come with being a rental property owner, but there are challenges that arise as well. Even the best landlords encounter occasional problems with tenants and issues with rental arrangements. Here are 10 of the most common complaints landlords have in regards to their tenants, along with some precautions to take to help avoid these situations.

1. Late or missed payments
2. Property damage or neglect
3. Unpaid utility bills
4. Constant complaints or excuses
5. Tenant complaints on social media
6. Refusal to pay late fees or cleaning fees
7. Unanswered phone calls, letters, and emails
8. Continual disregard for policies or rules
9. Disregard of move out date
10. Subleasing without permission

If any of those sound familiar to you, it might be time to consider a new approach finding renters.

Screening tenant applicants is one of the most crucial parts of rental property ownership or management. If you fail to properly screen a renter, you leave yourself open to serious risks and problems. While no rental arrangement is risk-proof, a thorough screening process can help identify and mitigate potential risks and will help to eliminate terrible renters from the start.

Another vital step in the rental process is ensuring that your lease agreement or rental contract is detailed, clear, and protects you from any damaging or unacceptable behavior on the part of your tenant. Outlining expectations and policies with clear and legally binding language can save you significant amounts time, money, and energy down the road.

While some problems are beyond your control as a property owner, there are things you can do to decrease your risk and protect yourself from unnecessary conflict. Our team of Chandler Property Management professionals goes above and beyond to support and protect the landlords we work with. If you have questions about best practices or would likes some recommendations from our top property management experts, call us today at 480-719-1243.

How to Prepare for New Renters

Whether you already have tenants lined up or you are still waiting to find the right renters, there are things you can do as the rental property owner to prepare for what lies ahead. Being proactive and taking care of the essentials will not only help you prepare the property for your new residents, but can help you fill rental vacancies even faster to begin with.

Here are a few items to address and tasks to check off of your list to better prepare for new tenants.


As a landlord, you should always keep safety as a top priority. Rental properties should be safe and clean on the inside and outside. Electrical, plumbing, and other fundamentals should be checked and in full working order throughout the house. Smoke and carbon monoxide detectors should be installed and tested, and any potential hazards or risks should be addressed and resolved. Many property owners choose to have all locks replaced as an extra safety measure for the new tenants, as well.


A thorough home inspection should be done as previous tenants move out. Any visible damage should be addressed as part of the move out process, but is often left for the homeowner to resolve. Taking the time to examine the condition of the home and complete any necessary repairs is a vital part of providing a nice, livable rental property.

Major damage to windows, doors, or walls must be taken care of prior to new renters moving in. Appliances such as air conditioners, heaters, dishwashers, and refrigerators should be checked and repaired as needed, along with light fixtures and ceiling fans. Even small repairs such as replacing light bulbs and tightening loose doorknobs can make a big difference to potential tenants.


Overall cleanliness is one of the first things a potential renter will notice. Be sure to clear out all closets and shelves and ensure that floors and windows are clean. If new paint or any other cosmetic improvements are needed, be sure to get those done before your new renters move in, too.

Keeping a safe, clean, and properly functioning home will help you prepare for new renters and will attract the kind of renters you’ll want to work with.

Administrative and Legal Tasks

As you tackle the many property-related tasks in preparation for new renters, keep in mind the importance of other vital precautions you should take as a property owner.

Showing the property, accepting and processing applications, screening tenants, and ensuring your contracts cover your legal needs and responsibilities are all time consuming tasks, but also play a major role in your success and safety as a landlord.

The property experts at Real Property Management can help! We have the professional and efficient support that you need and can handle your property with an added level of efficiency and security. We handle a variety of property tasks including tenant placement, credit screening, property inspections, collections, evictions and monthly financial reporting so that you don’t have to.

To learn more about Real Property Management and the services we provide, give us a call at <strong>480-719-1243</strong>.

Should You Allow Pets in Your Rental Property?

Deciding whether or not to allow tenants to have pets in your rental property can be a difficult decision. While there are certain risks associated with allowing pets, there are also several responsible tenants you could miss out on by implementing a no pet restriction. Fortunately there are a few ways you can mitigate the risks of allowing pets in your rental and boost your chances of getting a clean, responsible tenant at the same time.

1. Tenant references and screening

Requiring references as part of the tenant application is an easy request that can provide significant help in the tenant screening and selection process. Taking the time to reach out to previous landlords and other references usually takes little time and provides valuable insight into what kind of tenant the applicant has been and will be. These and other details often go unchecked in the screening process, but are vital to selecting a great tenant.

2. Additional monthly fees or increased rent

Many property owners are choosing to charge renters with pets a higher monthly rent or an additional pet fee each month. Some industry studies have shown that pet owners will pay up to 20-30 percent more each month just for the ability to have their pet in the home. Property management specialists can advise you on how to word these fees or charges in your lease agreements in a way that appeals to your target renters.

3. Increased security deposit or pet deposit

While some states have restrictions and requirements for charging pet fees or additional deposits, property owners in Arizona are allowed to collect a higher deposit or a pet fee. You also have the ability to decide whether or not the deposit or fee is refundable upon the tenant’s departure. An alternative to this approach is requiring the tenant to pay for a professional carpet and air duct cleaning before moving out. This helps ensure that any damage, dust, or hair from the pet will not deter future renters.

4. Spay and neuter requirements

Generally speaking, pets that have been spayed or neutered are more mild-mannered and better behaved. While well-behaved and calmer pets bring less risk of damage to the home, these restrictions can also deter many pet owners from even looking at your property. Either way, this is an option that can be included in any lease agreement or contract.

Asking the experts

If you have questions about whether or not to allow pets in your rental property or how to best go about implementing certain policies or restrictions, please give Real Property Management a call. Our property professionals will walk you through various options and will help you determine how to move forward.

Determining Rent for Your Rental Home

Wanting to put your home up for rent but you are unsure of how much to charge tenants? Here are some easy steps to take to determine the rent you should charge to get the most out of your investment property.

Determine What You Want to Include in Your Rental Listing

Some questions to ask yourself before doing your homework about rental prices include:

  • How many bedrooms and bathrooms does my property have?
  • Are you willing to include utilities? If so which ones?
  • Are you offering additional benefits like “free” WiFi?
  • Will you allow pets and charge a pet rental fee?
  • Will the property be furnished or not?

Use these questions when comparing your property to others and trying to find a reasonable price to rent out your home.

Investigate Your Area

Drive around your neighborhood and do some homework on how much others are charging to rent out their houses. You can start your search by simply keeping an eye out for “For Rent” signs in your area and jot down the information so you can follow up later. Not everyone keeps a rent sign out front, so be sure to check online for additional listings. Make sure the houses are comparable to your property so that you can get an idea of ballpark pricing. From there you can adjust your price accordingly based on the local market conditions as well as the answers to the questions above. 

Check the MLS

Contact your local real estate agent to help you find listings on the MLS website. That website is the most accurate and most of the time more up to date than sites like Zillow. 

Contact Local Property Management Companies

Real Property Management is a local property management company that manages rentals in Mesa, Chandler, Gilbert, Tempe, Scottsdale, and several other East Valley cities. With over 20 years experience renting homes we have the expertise to help you find the sweet spot in pricing your property. 

It is important to get the most out of your property but also just as important to be within the range of surrounding rentals so you don’t turn off potential tenants with a lofty price tag. To get help with determining the perfect price and for any other property management needs contact us today at 480-719-1243.